- 01156487933
- info@healthnestpharmacy.co.uk
This website is operated by Healthnest Pharmacy, a trading name of Healthnest Pharma LTD, a company registered in England and Wales under company number 16136027, with its registered office at Tfc House, 22 Nuthall Road, Nottingham, England, NG8 5AT, and VAT number [GB123456789]. We are registered with the
General Pharmaceutical Council (GPhC) under registration number [GPhC Reg No. XXXXXX].
By accessing or using our website or services, you agree to be bound by these Terms of Use. If you do not agree, you must not use our services.
We reserve the right to update these Terms of Use at our discretion. Updates will be effective immediately once posted on our website. It is your responsibility to review these Terms periodically. Continued use of our website after changes constitutes acceptance.
We are a registered UK pharmacy, regulated by the General Pharmaceutical Council (GPhC) under premises number [GPhC Premises No. XXXXXX]. Our Superintendent Pharmacist is Zaid Sethi, GPhC registration number 2215089, who is responsible for ensuring compliance with clinical governance and pharmaceutical standards. We comply with all applicable legislation and standards to distance selling pharmacies and pharmacies in general. A Responsible Pharmacist is present and identifiable whenever we are operational. Our pharmacy adheres to the GPhC’s standards for online and distance-selling pharmacies.
To use our services, you must:
By using our website, you agree to:
We reserve the right to refuse or cancel any order, terminate access to our services, or report misuse at our discretion if we believe that your use is unlawful, harmful, dishonest, or in breach of these Terms.
We reserve the right to suspend or terminate your account without explanation if we reasonably believe you have breached these Terms, provided false information, or engaged in conduct harmful to our business or others.
To order prescription medication from us, you must provide either:
All prescriptions and consultations are subject to clinical assessment. The final decision to dispense any medication rests solely with our pharmacy or prescribing healthcare professionals. We reserve the right to:
Submission of a prescription or consultation form does not guarantee the supply of medication.
Orders may also be cancelled if the prescription is incomplete, invalid, expired, issued by an unrecognised prescriber, or fails to meet legal or clinical requirements. All medication dispatch is conditional on successful clinical approval and may be delayed where further assessment is required. We are not liable for delays in processing or delivery that result from prescription or consultation issues.
All prices displayed on our website are in Pounds Sterling (GBP) and include VAT where applicable, unless explicitly stated otherwise.
We reserve the right to amend our prices at any time without prior notice. While we strive for accuracy, pricing errors may occur. If a pricing error is identified after you place an order, we will contact you to confirm whether you wish to proceed at the correct price or cancel the order. We are under no obligation to supply products at an incorrect price.
Payment must be made in full before your order will be reviewed or processed. However, acceptance of your payment does not constitute acceptance of your order or guarantee the supply of medication. All prescription orders are subject to clinical review and regulatory compliance. If an order is declined, a refund will be issued using your original payment method.
We accept major debit and credit cards. All transactions are processed securely using PCI-compliant payment providers. We do not store your full payment details on our servers.
By making a payment, you confirm that you are authorised to use the selected payment method. We reserve the right to decline transactions suspected of fraud or misuse.
We reserve the right to correct pricing errors prior to dispatch. If the price of a product changes after your order is placed but before it is dispatched, we will contact you for confirmation. We are not obligated to honour obvious pricing errors.
We offer delivery services within the United Kingdom only. Delivery options and charges will be clearly displayed at checkout and may vary based on the service selected and the nature of the product (e.g., prescription or over-the-counter).
All prescription orders are subject to clinical approval before dispatch. No medication will be dispatched until your prescription has been validated and approved by a healthcare professional.
Estimated delivery times are provided for guidance only and are not guaranteed. We are not liable for delays caused by postal service issues, third-party couriers, or events beyond our control, including but not limited to strikes, weather, or regulatory checks.
Some medications, particularly prescription or controlled substances, may require a signature upon delivery and cannot be left with neighbours or in safe places. It is your responsibility to ensure someone is available at the delivery address to receive the package. Missed deliveries, refusal to accept delivery, or provision of incorrect address details may result in redelivery fees or order cancellation without refund.
Risk in products passes to you upon delivery. We are not liable for delays caused by factors outside our control (e.g., postal strikes, weather, customs delays). If you fail to collect your package or provide an incorrect address, you may be charged
additional shipping fees.
Title (legal ownership) of the goods does not pass until full payment has been received and the order has been dispatched.
We reserve the right to limit delivery to certain postcodes or regions and may cancel orders that cannot be fulfilled to your location.
Due to the nature of pharmaceutical and medical products, we are unable to accept returns or offer refunds for any prescription medications, over-the-counter medicines, or health products once they have been dispensed or shipped. This is in accordance with health and safety regulations, including those set by the MHRA and the GPhC. We will offer a refund or replacement only in the following circumstances:
In such cases, you must notify us in writing within 7 days of receiving your order. We may request photo evidence or require you to return the item (at our cost) for inspection before processing a refund or replacement.
Non-medicinal products (e.g. accessories, cosmetics, or medical devices) may be eligible for return if they are unused, unopened, and in their original condition and packaging. You must contact us within 14 days of receipt. Return shipping costs in such cases are the responsibility of the customer.
We reserve the right to refuse any return or refund request that does not comply with this policy. Refunds will be issued to the original payment method and may take up to 14 working days to process once approved.
Change-of-mind refunds are not permitted for any items.
Delivery charges are non-refundable unless the return is due to our error or a faulty product.
We reserve the discretion to refuse returns in cases where goods deteriorate rapidly, have hygiene seals removed, or where health protection laws apply. Unwanted or unused medicines should be disposed of via a local pharmacy.
You may request to cancel your order before it has been clinically reviewed or dispatched. Once your order has entered the pharmacy processing stage — including prescription validation, dispensing, or packaging — it cannot be cancelled, whether or not it has been shipped.
Orders for prescription medications or other pharmacy-regulated items cannot be cancelled once submitted for professional review, in accordance with GPhC and
MHRA guidelines. This applies regardless of whether the order has been dispensed. Cancellation requests for non-medicinal products (e.g. cosmetics, accessories, or non-health items) may be accepted provided the request is made within 14 calendar days of receiving your order and the item remains unopened, unused, and in resalable condition.
We reserve the right to cancel your order at any time before dispatch for reasons including, but not limited to:
If your cancellation request is approved, any eligible refunds will be processed back to your original payment method and may take up to 14 working days to appear.
Delivery charges are non-refundable unless we are at fault.
By accessing or using our website, you agree to do so only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the site.
You must not:
All content on this website, including text, logos, branding, product information, layout, graphics, and images, is the property of [Your Pharmacy Name] or our licensors and is protected by copyright and other intellectual property laws.
You may use this site for your personal, non-commercial use only. Any unauthorised use of our content may result in legal action.
Where our website contains links to third-party websites or resources, these are provided for your information only. We do not control and are not responsible for the content, policies, or practices of these external sites.
We reserve the right to restrict or terminate access to any user found to be in breach of these Terms of Use, without notice or liability.
We may use third-party providers for identity checks. Failure to verify your identity may result in order cancellation. False or fraudulent information may be reported to the relevant authorities.
All content and materials available on this website — including but not limited to text, graphics, logos, images, product descriptions, data compilations, software, and layout, are the intellectual property of [Your Pharmacy Name] or its licensors and are protected under UK and international copyright, trademark, and other intellectual property laws.
The company name, logo, and any product or service names displayed on the site are protected trademarks and may not be used, copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission.
You may use the website content only for your own personal, non-commercial use. You may not use any part of the content for commercial purposes, or to create derivative works, without obtaining a licence from us or our licensors.
Any unauthorised use of the site’s content may result in civil or criminal legal action. Where third-party trademarks, logos, or brand names appear on this site, they are used with permission or under license. Such trademarks remain the property of their respective owners. Nothing on this website should be interpreted as granting any licence or right to use any such marks without express permission from the owner.
Your privacy is important to us. We collect and process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.
By using this website, you acknowledge that you have read and understood our [Privacy Policy] and [Cookie Policy], and consent to the collection, use, and storage of your data as described in those policies. These policies explain:
This website uses cookies and similar technologies to improve your browsing experience, track usage analytics, and personalise content. We use:
Non-essential cookies will only be set with your explicit consent. You can manage your cookie preferences at any time via our cookie settings banner or your browser settings.
For full details, please refer to our [Privacy Policy] and [Cookie Policy].
This website and all products and services are provided on an “as is” and “as available” basis. We do not warrant that the website or its content will be uninterrupted, error-free, or fully accurate. You are responsible for how you use any information or services provided.
To the fullest extent permitted by law:
We shall not be liable for any loss or damage caused:
We do not guarantee that our website or digital communications are free from viruses, malware, or other harmful components. You are responsible for maintaining appropriate antivirus protection.
Our services may include links to third-party websites. We have no control over, and are not responsible for, the content, security, or privacy practices of such sites.
Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.
Our total liability for direct loss is limited to the amount paid for the order giving rise to the claim.
We reserve the right to amend, modify, update, or replace any part of these Terms of Use at our sole discretion and at any time. Any changes will be published on this page and will become effective immediately upon posting unless otherwise stated.
It is your responsibility to review these Terms periodically to stay informed of any updates. Your continued access to or use of our website or services following the posting of changes constitutes your acceptance of those changes.
If you do not agree to any revised Terms, you should stop using the website and our services immediately.
These Terms of Use, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising in connection with these Terms or your use of our website or services.
If you are accessing this website from outside the United Kingdom, you are responsible for ensuring that your use complies with local laws. We make no representation that the content or services on our website are appropriate or available for use in other jurisdictions.
If you need to contact us for any reason, including questions, feedback, complaints, or legal matters, you may do so using the following details:
Email: [insert official pharmacy email address] Telephone: [insert contact number]
Postal Address: [insert registered pharmacy address]
Our preferred method of communication is email, and we aim to respond to all enquiries within a reasonable timeframe during normal business hours. Please note that we do not guarantee response times, and urgent medical issues should be directed to your GP or NHS 111.
By using our website or services, you agree that we may communicate with you electronically (via email or through our website), and that such communications satisfy any legal requirement that such communications be in writing.
All official notices required under these Terms (including those relating to disputes or legal claims) must be sent in writing to the postal or email address listed above, unless we specify otherwise in writing. You are responsible for ensuring that your contact details are accurate and up to date.
Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our separate [Privacy Policy] and [Cookie Policy], which form part of your agreement with us when you use this website or our services.
By using our website, registering an account, placing an order, or submitting personal information, you agree to be bound by the terms of those policies in addition to these Terms of Use.
We use cookies and similar technologies to enhance your experience, improve website performance, and support marketing activities. For full details on the types of cookies we use and how you can manage them, please refer to our [Cookie Policy]. If you do not agree with the terms of our Privacy Policy or Cookie Policy, you must not use our website or services.
We reserve the right, at our sole discretion, to suspend, restrict, or terminate your access to all or any part of our website or services at any time and without prior notice if:
We may also suspend or cancel your account temporarily or permanently for security, maintenance, legal, or operational reasons.
If your access is terminated, you must immediately stop using the website and our services. Any provisions of these Terms which by their nature should survive termination shall remain in full force and effect (including but not limited to clauses on liability, jurisdiction, and intellectual property).
We shall not be liable to you or any third party for the suspension or termination of your access in accordance with this clause.
Providing false information (e.g., fake identity, medical history, or multiple accounts) constitutes fraud. We may cancel your orders without refund, suspend your account, and pursue civil or legal action for recovery of costs.
These Terms of Use, together with our Privacy Policy, Cookie Policy, and any other legal notices or policies displayed on our website, constitute the entire agreement between you and us in relation to your use of the website and our services, and
supersede all prior agreements, communications, understandings, or representations (whether oral or written) relating to the subject matter.
You acknowledge that you have not relied upon any statement, promise, or representation made or given by or on behalf of us that is not set out in these Terms or referenced documents.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or regulator, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision will be interpreted to achieve the intent of the
original provision as closely as possible under applicable law.
No failure or delay by us to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict our further exercise of that or any other right or remedy.
Any waiver by us of a breach of these Terms must be in writing and shall not be deemed to be a waiver of any subsequent breach.
You may not assign, transfer, or otherwise deal with any of your rights or obligations under these Terms without our prior written consent. We may assign, transfer, or
subcontract any of our rights or obligations at any time, provided this does not unfairly limit your rights under these Terms.
A person who is not a party to these Terms shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
Nothing in this clause shall affect any right or remedy of a third party that exists or is available apart from that Act.
We reserve the right to revise or update these Terms of Use at any time to reflect changes in our services, business operations, legal obligations, or regulatory requirements. Updated versions will be posted on this page effective immediately.
It is your responsibility to review these Terms periodically. By continuing to access or use our website and services after changes are posted, you accept and agree to be bound by the updated Terms.
If you do not agree to the updated Terms, you must stop using our website and services immediately.
Other applicable terms
You should familiarise yourself with our Privacy Policy, which also applies to your use of our Site and sets out the terms on which we handle the data we collect from you as well as the data you provide to us.
