Returns, Refunds & Cancellations Policy

At Healthnest Pharmacy, we are committed to supplying high-quality products and services. We understand that there may be occasions when you need to return items or cancel orders. This policy sets out our procedures and your rights regarding returns, refunds, and cancellations, ensuring compliance with applicable UK law.

1.  Scope and Eligibility

This policy applies to all products supplied by Healthnest Pharmacy.

• Prescription medications are strictly non-returnable once dispensed and dispatched, except where faulty or supplied in error, in accordance with the Human Medicines Regulations 2012.
• Sealed health or hygiene products, including but not limited to unopened over-the-counter medicines, supplements, dressings, thermometers, and

temperature-sensitive items, are not eligible for return or refund once unsealed, except where faulty.

• No refunds or returns are accepted for change-of-mind or unwanted items on prescription and sealed healthcare products, as permitted under UK consumer
• Cooling-off rights do not apply to prescription medicines or unsealed health/hygiene goods. Cooling-off rights may apply only to non-health products (e.g., unrelated accessories) if such items are offered for sale.

2.  Returns Process & Conditions

• To initiate a return for eligible items (faulty or incorrectly supplied goods only), customers must contact Healthnest Pharmacy within 7 calendar days of receiving their order using the form or email address provided on our website.
• Customers are responsible for return shipping costs and risks unless the item is faulty or we shipped the wrong item.
• We recommend using recorded or tracked delivery to ensure safe

3.  Inspection & Approval

• All returned items will be inspected upon
• Refunds are issued only if returned items meet all criteria: unused, in original, sealed packaging (where applicable), and confirmed as faulty or supplied incorrectly.
• If items are opened (where not faulty), used, damaged, or missing packaging, we reserve the right to deny the refund or issue a partial refund at our discretion.

4.  Refund Timelines

• Once a return is inspected and approved, refunds will be processed within 7 working days to the original payment method.
• Please allow additional time for your bank or card provider to reflect the

5.  Faulty or Incorrect Goods

• If your order arrives faulty, damaged, or incorrect, you must notify us within 7 calendar days of delivery.
• We will arrange collection at our Upon return, you may request a replacement or full refund.
• In the event of a claimed fault, we may test the item upon return; if found fully functional, no refund will be issued.

6.  Prescription Medication Returns & Cancellations

• No returns are accepted for prescription-only medications unless they are faulty or supplied in error.
• Cancellations of prescription orders are only possible before dispensing and Once a prescription item has been dispensed and dispatched, the sale is final.

7.  Right to Refuse or Limit Returns

We reserve the right to refuse returns or limit refunds if:

• Items do not meet return
• We clearly notified the customer at the time of purchase of exclusions or
• Items show signs of misuse, mishandling, or improper

8.  Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 (where applicable).

9.  Contact

For any queries regarding returns, refunds, or cancellations, please contact the Healthnest Pharmacy customer service team as soon as possible using the contact details provided on our website.