FAQs – Health Nest Pharmacy

Frequently Asked Questions (FAQ)

General Questions

What is Healthnet Pharmacy?

Healthnet Pharmacy is a UK-based online pharmacy that provides prescription and over-the-counter medications, health and wellness products, and online consultation services.

Do you have a physical store?

No, we operate exclusively online to offer a convenient and discreet service, delivering medications directly to your door.

Is Healthnet Pharmacy a registered pharmacy?

Yes, we are fully licensed and regulated by the General Pharmaceutical Council (GPhC), ensuring the highest standards of safety and service.

Ordering and Prescription Services

How do I place an order?

Simply browse our website, add your chosen products to the cart, and proceed to checkout. For prescription medications, you will need to upload a valid prescription or complete an online consultation with our pharmacy team.

Do I need a prescription to order medicines?

Prescription-only medicines require a valid prescription from a registered healthcare professional. However, many over-the-counter medicines can be purchased without a prescription.

How can I send my prescription?

You can upload a scanned copy via our website, email it to us, or request your GP to send it directly to our pharmacy.

Can I speak to a pharmacist?

Yes, our licensed pharmacists are available for advice and consultations. You can contact us via phone, email, or live chat.

Delivery and Returns

How long does delivery take?

Standard delivery usually takes 2-3 working days, while express delivery options are available for next-day service.

Do you deliver nationwide?

Yes, we deliver to all UK addresses. However, we do not offer international shipping at this time.

Can I return a product?

Due to health and safety regulations, we cannot accept returns of medications. However, if you receive a faulty, damaged, or incorrect item, please contact our support team within 7 days for a resolution.

Payments and Security

What payment methods do you accept?

We accept major debit and credit cards, PayPal, and other secure online payment options.

Is my payment information secure?

Yes, we use industry-standard encryption and security protocols to protect your payment details.

Will my order be confidential?

Absolutely. All orders are packed discreetly, and your medical information is kept strictly confidential in accordance with GDPR regulations.

Account and Support

Do I need to create an account to place an order?

No, but creating an account allows you to track orders, manage prescriptions, and receive special offers.

What should I do if I forget my password?

You can reset your password using the “Forgot Password” link on the login page.

How can I contact customer support?

You can reach our team via email, phone, or live chat during business hours.

Regulatory and Safety Information

Are your medications safe and genuine?

Yes, all medications are sourced from licensed suppliers and meet UK pharmaceutical regulations.

Can I get medical advice through Healthnet Pharmacy?

Our pharmacists can provide guidance on medication use, but for a full diagnosis or treatment plan, we recommend consulting your GP.

What should I do if I experience side effects?

If you experience serious side effects, stop taking the medication immediately and seek medical attention. You can also report side effects to the MHRA’s Yellow Card Scheme.