- 01156487933
- info@healthnestpharmacy.co.uk
At Healthnest Pharmacy, we are committed to providing safe, reliable, and discreet delivery of your healthcare products and prescriptions. This Delivery Policy sets out the terms and conditions under which we dispatch and deliver orders, ensuring transparency and compliance with applicable UK laws and regulations.
All prescription items require approval by a pharmacist or prescriber before dispatch. The delivery timeline will commence after this approval has been completed.
The average approval timeframe is within a few hours, but certain treatments — especially controlled medications or complex prescriptions — may take up to 72 hours to approve, subject to clinical and regulatory requirements.
Once approved and dispatched, delivery timescales are indicative and may vary depending on stock availability, courier service levels, and external factors beyond our control (e.g., adverse weather, postal strikes, or public holidays).
We strive to fulfill all orders within the legally required maximum of 30 calendar days. If we are unable to do so, you will be entitled to a full refund in accordance with your statutory rights under the Consumer Contracts Regulations 2013.
For eligible customers residing within a 15-mile radius of our registered pharmacy premises, we may offer same-day delivery, subject to pharmacist approval and stock availability. We will confirm eligibility and estimated delivery time upon order confirmation.
Local deliveries are carried out discreetly and in accordance with our confidentiality standards.
Once dispatched, you will receive an email or SMS with a tracking reference, allowing you to monitor your parcel’s progress via the courier’s tracking service.
If you have not received your order within the expected timeframe, please first check your tracking status. If you still cannot locate your parcel, please contact our customer service team for assistance.
If a delivery attempt is unsuccessful and the parcel is returned to us, we reserve the right to deduct reasonable postage and handling costs from any applicable refund, even if you qualified for free delivery at checkout.
For prescription-only items, please note that we cannot resell or reuse returned medications; such items will be securely destroyed in line with GPhC and MHRA guidelines.
We currently only deliver within the United Kingdom, including Northern Ireland and the Channel Islands, but excluding international destinations.
Certain delivery options may not be available for remote postcodes, including but not limited to: AB, DD, DG, FK18+, HS, IV, KA27+, KW, PA20+, PH, ZE, BT68+, IM, GY, JE, and TR21-25. We will notify you during checkout if restrictions apply.
Hazardous or temperature-sensitive items may be subject to special courier arrangements to comply with the Dangerous Goods Act 2013 and Good Distribution Practice standards.
All orders are shipped in unmarked, discreet packaging with no visible indication of their contents, ensuring complete privacy.
We make every reasonable effort to meet estimated delivery times; however, we are not liable for delays caused by third-party couriers or events beyond our control.
Delays arising from nationwide stock shortages, courier network issues, or force majeure do not entitle customers to compensation beyond statutory rights.
Orders will be deemed lost if undelivered after 15 working days from dispatch. At that point, we will either issue a full refund or arrange a replacement, subject to pharmacist approval.
For all delivery queries, please contact our customer service team using the details provided on our website. We are here to assist you in tracking, resolving delivery issues, or answering any questions you may have.
